Service Industry 国产乱伦 Software
Not all Exel customers are manufacturers. Increasingly, companies are using our integrated business systems to manage their field service teams, such as installation engineers, service engineers or maintenance teams. This is due to our continued commitment to provide a market leading Field Service Management (FSM) solution as part of our fully integrated business system.
Field Service Management Software
The Eagle Field Service FSM software provides a flexible, reliable and advanced solution for managing back office users and field based engineers. The key elements of the Eagle Field Service solution consist of a feature packed Contact Management system, Warranty Service, Quotations, Engineer Scheduling, Remote Engineer applications, Workflow Management, Document Management, CRM, Purchasing, Stock Control, Finance and Engineer Tracking.
Eagle Field Service provides a complete mobile management and back office system, delivering real-time information and resources to field based engineers, directly to their touchscreen devices or mobile phones.
Information can be quickly accessed and relayed by service engineers directly to the back office management system. Customer records and mobile data are unified throughout the company, providing up-to-date information across your business. Reactive and planned maintenance visits can be managed using the Eagle Assisted Scheduling solution. Users can monitor service engineer’s diaries, viewing their availability and optimum time slots.
Client Case Study
Triton Showers
The developing service industry requires improved quality through constant adaption. Exel Computer Systems has brought increasingly sophisticated technology into the Service Management arena providing software and expertise.
Working with Exel helped the staff at all levels at Triton to understand the changes required in their role as a result of the solution, improving the way they communicate with the customer. Triton Showers are in a much stronger position thanks to their implementation of Eagle Field Service and the support received from Exel.
